If you are a business customer, you may return any unopened goods, in original condition, which can be sold again “as new”, within 14 days after the day of receipt of the goods. Customers are responsible for the delivery costs of returning the goods. You will be refunded in full (except for delivery charges) once the goods have been received and confirmed “as new”. If the goods are opened we reserve the right to refuse a refund. Any enquiry can be sent to info@ecochips.co.uk or telephone 0345 888 000

If the goods were ordered are defective or sent in error by ECO Chips we will pay the return shipping costs. We will then process the refund within 14 days.

 Please email our Customer Care department info@ecochips.co.uk  with ‘Returns’ and the order number in the subject box to arrange a return. Returns must be adequately packed and without marking the original packaging. 

To cancel an order please notify us as soon as possible via email: info@ecochips.co.uk

Refunds & Returns

If you are a business customer, you may return any unopened goods, in original condition, which can be sold again “as new”, within 14 days after the day of receipt of the goods. Customers are responsible for the delivery costs of returning the goods. You will be refunded in full (except for delivery charges) once the goods have been received and confirmed “as new”. If the goods are opened we reserve the right to refuse a refund. Any enquiry can be sent to info@ecochips.co.uk or telephone 0345 888 000

If the goods were ordered are defective or sent in error by ECO Chips we will pay the return shipping costs. We will then process the refund within 14 days.

 Please email our Customer Care department info@ecochips.co.uk  with ‘Returns’ and the order number in the subject box to arrange a return. Returns must be adequately packed and without marking the original packaging. 

To cancel an order please notify us as soon as possible via email: info@ecochips.co.uk